Media contact: Janet C. Hart, APR, CFEE (704) 927-8617 office
More than 888,000 Consumers Check on Area Businesses In First Half of 2012
CHARLOTTE, N.C. – The Better Business Bureau today issued its mid-year 2012 report. During the first half of this year, the BBB provided consumers with 888,414 reviews on businesses in the Southern Piedmont – a 15 percent increase over the same time period in 2011 (775,481 inquiries).
“Consumers are doing their homework before contracting with companies,” said BBB President Tom Bartholomy. “They have gotten the message about how important it is to check a company out before doing business with them.”
In the first half of 2012, consumers filed 6,437 complaints with the BBB against area businesses – a two percent increase over the first half of 2011 (6,292 complaints).
Eighty-seven percent of complaints closed this year have been resolved satisfactorily (compared to 88 percent in 2011).
The top 10 industries in the Southern Piedmont with the most BBB complaints in the first half of 2012 (compared to 2011) are:
|
Ranking |
2012 |
2011 |
|
1 |
Auto dealers - new cars |
Auto dealers - new cars |
|
2 |
Auto repair services |
Auto repair services |
|
3 |
TV, cable and satellite services |
Telephone communications |
|
4 |
Roofing companies |
Health clubs |
|
5 |
Auto dealers - used cars |
Auto dealers - used cars |
|
6 |
Tax return preparation services |
Collection agencies |
|
7 |
Collection agencies |
TV, cable and satellite services |
|
8 |
Furniture –retail |
Furniture –retail |
|
9 |
Apartments |
Apartments |
|
10 |
Telephone communications |
Roofing companies |
For more information, please visit BBB or call the BBB (toll-free in N.C. and S.C.) at 1-877-317-7236.
###
