Media contact: Janet
C. Hart, CFEE (704) 927-8617 office
CHARLOTTE, N.C. – July 2, 2009
– In the last 90 days, consumers from 19 states have filed 25 complaints with
the Better Business Bureau against a Rutherford County nursery, Happy Holler
Gardens (BBB Grade F).
Link to BBB Report: http://www.bbb.org/charlotte/business-reviews/nurseries-plants-trees-etc/happy-holler-gardens-in-rutherfordton-nc-216559
Happy Holler Gardens had been
selling its products, flowers, bulbs and perennials, via the Internet through
an eBay store and their own website, but those sites have recently been taken
down.
Complainants allege that they
ordered and pre-paid for flowers, bulbs and perennials via the Internet and
PayPal, but did not receive the products they ordered. Complainants have also
not been able to get refunds of the monies paid.
Of the 25 complaints, 17 went unanswered
by the company in June, earning Happy Holler Gardens the #1 spot on the BBB’s
monthly list of businesses with the most unanswered complaints.
Link to BBB list of businesses with most unanswered complaints for
June, 2009: http://www.charlotte.bbb.org/unanscomplaints/
“It is critical for a small business to
effectively answer and resolve consumer complaints, especially when that business
is selling its products via the Internet,” said BBB President Tom Bartholomy, “because
unhappy customers can adversely impact a business’s reputation -worldwide -
with a few keystrokes on the Internet in a matter of minutes.”
Happy Holler Gardens is owned
by Curtis Raduege and is located at 186 Brewer Holler Drive, Rutherfordton,
N.C. 28139.
The BBB encourages consumers to
check businesses out and make careful, pre-purchase decisions. To obtain a free
BBB Reliability Report on a business, please visit www.bbb.org
or call the BBB (toll-free in N.C. and S.C.) at 1-877-317-7236.
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