Terms of Use

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Please note that these terms of use apply to Website material provided and maintained by Better Business Bureau of Southern Piedmont (BBBSP), located in Charlotte, N.C.

Hyperlinking:

1. The following organizations may link to BBBSP's Website, www.bbb.org, without prior written BBBSP approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors when they list BBBSP in the directory may link to BBBSP's Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • BBBSP Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to BBBSP's Website.

These organizations may link to BBBSP's home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

2. BBBSP may consider and approve in its sole discretion other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  • dot.com community sites;
  • associations or other groups representing charities, including charity giving sites,
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms whose primary clients are businesses; and
  • educational institutions and trade associations.

BBBSP will approve link requests from these organizations if BBBSP determines that: (a) the link would not reflect unfavorably on BBBSP and its Accredited Businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with BBB; (c) the benefit to BBBSP from the visibility associated with the hyperlink outweighs the absence of BBBSP accreditation; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to BBBSP's home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to www.charlotte.bbb.org, you must notify BBBSP by sending an e-mail to Janet Hart. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Please also read the following terms of use of our Website.

Approved organizations may hyperlink to www.charlotte.bbb.org as follows:

  • By use of the name "Better Business Bureau of Southern Piedmont"; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of BBBSP's Website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of BBB's torch logo or other design trademark of BBB will be allowed for linking absent a trademark license agreement from BBB. Use of BBB design marks specific to a particular BBB program (BBBOnLine or Accredited Business Advertising Program), participants and businesses should consult with their respective area BBBs for proper trademark usage, advertising guidelines and restrictions.

Framing:
Without prior approval and express written permission, you may not create frames around BBBSP's Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Content Liability:
BBBSP shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend BBBSP against all claims arising out of, or based upon, your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:
BBBSP reserves the right at any time and in its sole discretion to request that you remove all links or any particular link to BBBSP's Website from your site. You agree to immediately remove all links to BBBSP's Website upon such request. BBBSP also reserves the right to amend these terms and conditions and its linking policy at any time. By continuing to link to BBBSP's Website, you agree to be bound to, and abide by, these linking terms and conditions.

What You Should Know About Links We Have On Our Website:
From time to time, we may, with permission from the site owner, decide to link to Websites that we determine may be of interest to our visitors. These Websites may offer educational, governmental or other resources or may be owned or controlled by other third parties.

We are not responsible for the content of any linked site, any link(s) contained in any linked site, or any changes or updates to the information contained in such sites. BBBSP provides links to third party sites only as a convenience and the inclusion of any such link on our site does not imply BBBSP's endorsement of either the site, the organization operating such site, or any products or services of that organization. A visit to any site or page from our Website via any such link is done entirely at your own risk.

We strongly recommend reading any Standard Terms and Conditions, Privacy Policy, Disclaimers or other notifications that may be found on any such third party Websites. Under no circumstances will BBBSP be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with the use of, or reliance on, any content, goods or services available on any other site.

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this issue. BBBSP will consider requests to remove links but will have no obligation to do so or to respond directly to you.